Online Business Tools

10 Essential Business Tools for Ecommerce

Regardless of your team size, running a business requires you to do a myriad of tasks. These tools will help optimize your e-commerce operations.
6 mins read
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Big companies invest in the latest technology or tap service providers to make it easier for them to run their business.

Doing the same may not be a practical choice for small business owners like you, especially when you’ve only started your entrepreneurship journey. Cost-efficiency is your priority now. But at the same time, you want to set up your processes to make it easy for your business to scale up.

Worry not, as the vast worldwide web is home to some of the best online business tools that can help speed up and automate your operations, whether you’re doing these tasks alone or you have a small team to help you.

10 online business tools to optimize your ecommerce business

What are the different online tools used in business? The tools that we’ve listed here have free and paid subscription options that you can get depending on your current business needs.

1. Google Workspace

Formerly known as G Suite, Google Workspace is a collection of cloud-based productivity and online collaboration tools developed by Google. 

Google Workspace
Collaborate with your team using Google Workspace.

It’s designed to help individuals, teams, and businesses work more efficiently and collaboratively. Google Workspace includes a variety of applications that cover different aspects of communication, document creation, and collaboration. 

Some of the core apps within Google Workspace are:

  • Gmail
  • Google Drive
  • Google  Docs
  • Google  Sheets
  • Google  Slides
  • Google Meet 
  • Google Chat
  • Google Calendar

It offers various subscription plans tailored to different needs, including Business Starter, Business Standard, and Business Plus, each with varying levels of features and storage space. 

2. WordPress

If you’re thinking of creating some sort of website or blog site for your brand and products, WordPress would be perfect. 

Wordpress Site
Easily create your brand website or blog using WordPress.

WordPress is one of the most popular platforms for creating websites, ranging from simple blogs to complex e-commerce sites and corporate websites. It allows users to create and manage various types of websites without extensive coding knowledge.

Key features of WordPress include:

  • User-friendly interface
  • Themes and Plugins
  • Customization
  • Content creation
  • SEO-friendly
  • Community and support
  • Mobile responsiveness
  • E-commerce integration

WordPress comes in two main versions: (free and simplified version) and (paid, self-hosted version with more advanced customization options)

Other alternatives for WordPress are Joomla and Drupal.

Also read: Top Ecommerce Website Design Trends

3. Canva

Get more engagement on your social media posts when you upload it with relevant and informative images. And you can do them faster with Canva. 

Canva Template
Design your creative assets using Canva’s templates and images.

Canva is a popular online graphic design platform that allows users to create a wide variety of visual content, including graphics, presentations, posters, social media posts, flyers, and more. 

It’s designed to be user-friendly and accessible for individuals and businesses, even if they don’t have advanced design skills.

Key features of Canva include:

  • Templates
  • Drag-and-Drop interface
  • Customization
  • Free images and Assets
  • Brand kits
  • Animation

While Canva offers a free version with a wide range of features, it also offers Canva Pro, a subscription-based plan that provides additional features.

4. Google Analytics

Google Analytics is a powerful web analytics service that allows website owners and marketers to track, analyze, and gain insights into the performance of their websites and ad campaigns. 

Google Analytics
Track all your essential data in one place with Google Analytics.

It provides a wide range of data and metrics related to website traffic, user behavior, and conversion rates, helping businesses make informed decisions to improve their online presence and user experience.

Key features and benefits of Google Analytics include:

  • Website Traffic Analysis
  • User Behavior
  • Audience Segmentation
  • Conversion Tracking
  • E-commerce Tracking
  • Event Tracking
  • Referral Sources
  • Site Speed Analysis
  • Mobile and Cross-Device Tracking
  • Real-Time Analytics
  • Custom Reports

Google Analytics is available in both a free version and a more advanced version called Google Analytics 360 for bigger enterprises with more complex tracking needs. 

5. Hootsuite

Hootsuite is a social media management platform that allows businesses to manage and schedule their social media content, engage with their audience, and analyze their social media performance all from one centralized dashboard. 

Manage multiple social media accounts using tools like Hootsuite.

It’s designed to streamline social media marketing efforts and make it easier to manage multiple social media accounts and platforms.

Key features of Hootsuite include:

  • Social Media scheduling
  • Content calendar
  • Post management
  • Social listening
  • Engagement with audiences
  • Team collaboration
  • Analytics and reporting
  • Integration with Google Analytics
  • Ad campaign management

Hootsuite is particularly useful for businesses and individuals who manage multiple social media accounts. It offers different subscription plans with varying features.

Other alternative tools for Hootsuite include Buffer and Sprout Social.

6. Salesforce

Salesforce is a cloud-based customer relationship management (CRM) platform that provides businesses with tools to manage and improve their customer interactions, sales processes, marketing efforts, and more. 

Store and manage all your customer data using CRM tools like Salesforce.

It’s designed to help companies build and maintain strong relationships with their customers, streamline operations, and drive growth.

Key features and components of Salesforce include:

  • Customer Relationship Management (CRM). For managing customer information, interactions, data and activities.
  • Sales Cloud. Helps the sales teams manage leads, opportunities, and accounts. 
  • Service Cloud. Focused on customer service and support. 
  • Marketing Cloud. Offers tools for creating, managing, and analyzing marketing campaigns across different channels. 
  • Commerce Cloud. Supports e-commerce businesses by providing tools for building online stores, managing product catalogs, processing transactions, and delivering personalized shopping experiences.
  • Community Cloud. Allows businesses to create online communities for customers, partners, and employees. 
  • Analytics and Reporting. For generating reports, dashboards, and insights from their CRM data.

Salesforce’s broad range of features make it a popular choice for businesses of all sizes and industries. 

You can also check similar CRM tools like Zoho and Hubspot.

7. Mailchimp

Mailchimp is a popular email marketing and marketing automation platform. It helps manage email campaigns, build mailing lists, engage with subscribers and track the success of email marketing efforts.

Automate your email marketing with platforms like Mailchimp.

Key features and functionalities of Mailchimp include:

  • Email Campaign Creation
  • Mailing Lists
  • Automation
  • Personalization
  • A/B Testing
  • Analytics and Reporting
  • Integration with e-commerce platforms
  • Landing Pages and Signup forms 

This tool is often used by businesses and marketers to nurture customer relationships, promote products or services, share valuable content, and ultimately drive sales and engagement through email marketing efforts. 

Equally popular email marketing platforms include Hubspot and Brevo.

Check out our Email Marketing Tips and Strategies for Your Ecommerce Business.

8. Quickbooks

Quickbooks manages to simplify accounting processes with its easy-to-use, comprehensive, and customizable set-up. It also has a forgiving learning curve and many integrations with other business apps. 


Quickbooks comes with over 50 different kinds of common financial report templates, which can instantly be sent to stakeholders. 

QuickBooks has numerous features that businesses find incredibly valuable, but here are five standout features:

  • Automated bookkeeping
  • Invoicing
  • Expense tracking
  • Financial reporting
  • 3rd-party app integration

Some alternatives to Quickbooks include Oojema and Freshbooks.

9. Zendesk

Zendesk is a customer service and support platform that provides businesses with tools to manage customer interactions across multiple channels.

Streamline your customer service with tools like Zendesk.

It’s designed to help companies streamline their customer support, improve communication, and build better relationships with customers. It promises personalized support experiences while increasing your team’s productivity.

Key components of Zendesk include:

  • Ticketing System
  • Multichannel Support (email, chat, phone, social media)
  • Automation and workflow management
  • knowledge base or Self-service portal
  • Reporting and analytics
  • 3rd-party app integration

Zendesk alternatives include Hubspot Service Hub and Help Scout.

10. LivePlug

LivePlug is an online tool designed for Facebook sellers. It helps automate manual tasks related to live selling, including product posting, order tracking and invoicing.

You must have a Facebook Business Page to integrate LivePlug into your account. It simplifies tedious processes by identifying the first miners from comments, and then automatically sending checkout instructions and invoices via Messenger.

This tool will save hours of the live sellers’ time so they can focus on engaging with their audience and making more sales. LivePlug’s top features include:

  • Identifying first miners
  • Adding mined items to invoices
  • Sending invoices directly to the customer’s Messenger
  • Customized invoice messages
  • Checking and tracking invoice history

Request a Demo from LivePlug’s wesbite.

Get ready to scale up with these online business tools

Online Tools For Business
Use online business tools available to you to optimize your business processes.

All these recommended ecommerce business tools offer free and paid features. With resourcefulness and creativity, you can maximize your use of the free features for your benefit. But if you want more features and customization, which would help in growing your business, then getting the paid versions will be worth the cost.

Using online business tools offers many benefits to your business like efficiency, automation of your processes, increasing productivity and data insights.

More importantly, they help in better decision-making, ultimately leading to business growth and success.

More tools and tips for your online business:
What is Ecommerce API Integration and Why Do You Need It?
AI Writing Tools to Create Creative Captions
How to Reduce Cart Abandonment and Increase Your Sales

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