Marketing Techniques that Work Best with Filipino Customers
What would make Filipino customers attracted to your business? Find out the effective marketing techniques to use. (This article was updated on Aug. 18, 2023)
Filipinos are known to be one of the most sociable people in the world. From the usual handaans to the regular barkada nights, our love for socializing can’t be denied.
And because of the Filipinos’ love for socializing, the types of marketing techniques that work best in the Philippines are also people- and social media-centric.
In this day and age of digital technology, when connecting and socializing can be done almost anywhere and anytime, it’s no surprise that Filipinos would use this opportunity to stay connected. In fact, the number of social media users in the Philippines would increase to 90 million by 2025. So if you want to effectively market your products in the Philippines, you should keep this factor in mind.
The Philippines is known for being one of the most social media savvy countries in the world…
What are the best marketing techniques for Filipinos?
You can’t just search about the best marketing strategy on Google and think those techniques would apply to all types of customers.
Different countries have different cultures, values and behavior. Therefore, coming up with an effective online selling strategy means finding out what appeals to the Filipinos’ sensibilities and buying behavior.
So let us give you a walkthrough of the types of marketing techniques that work especially well with local customers.
WOM (word-of-mouth) marketing
Word-of-mouth marketing is considered the most trusted form of marketing strategy. As a matter of fact, 92% of consumers trust recommendations from people they know — from their friends and family.
To make this possible, you need to ensure that your products are of good quality, your services are reliable, and your customer service is solid. This builds up over time with every brand exposure and with every customer interaction.
The buzz creates itself when your products are so good, or when you do something so delightfully unexpected for your customers that everyone can’t stop talking about it, like a viral video or funny ad.
This will definitely boost your brand awareness as well as your brand loyalty.
Learn how you can Improve Your Customer Service as An Online Seller.
User-generated content or UGC are any form of content made by people outside of your company. They’re usually followers of your brand, new customers or influencers.
UGCs can be in the form of photos, videos or reviews of your products. These types of content can influence potential customers to try your brand because they feel more organic and authentic. They offer first-hand experiences of your products that make other people feel like they could also see and touch the items.
Filipinos also trust recommendations from non-branded or real customer reviews over ads, that’s why UGCs are a very effective form of marketing! Learn more about the Key Benefits of UGC for Your Brand.
Here in the Philippines, influencer marketing is definitely a digital crowd-favorite. Influencers aren’t exactly celebrities but because of their great number of followers, their brand influence is undeniable.
Companies and brands usually seek popular social media influencers with huge followings to endorse their products and/or services. This can be done by giving them free products and asking them to post a review or by paying them a professional fee, just like celebrity endorsers.
Since the rates of social media influencers are usually lower than those of celebrities, influencer marketing is a cost-effective option for many brands, especially when you factor in that they will produce their own content.
Also read: How Micro influencers Can Help Your Brand
Social media marketing
In the Philippines, social media marketing is also a big hit. This comes as no surprise as the Philippines is known for being one of the most social media savvy countries in the world, with 71% of its 100 plus million population being active social media users.
A close relative of influencer marketing, social media marketing uses social platforms to connect with customers. As people spend most of their time on social media sites, advertising on these platforms is definitely a good idea. This marketing technique is also far cheaper than traditional media and print marketing or even Google ads.
Good social media marketing content depends on where you’re posting it. For example, if the platform is Facebook, text and video content are more effective. If the platform is Instagram, well-curated photo content would do the trick, while funny and entertaining short videos work well on TikTok.
If you’re going to go all-in on social media marketing, you’ll have to take video marketing seriously, too, since it’s one of the most effective marketing strategies not only in the Philippines but globally.
A study showed that viewers retain 95% of a message when they watch it in a video compared to the mere 10% retention when reading it in text. That’s the advantage of videos over other mediums of communication.
Another advantage of video marketing is the possibility of your video content becoming viral. It’s not easy to go viral, but when yours does, you can reach a wider audience and increase your chances of customer conversion.
Viewers retain 95% of a message when they watch it in a video.
To make your video ads more effective, create engaging and attention-grabbing content. Funny, heartwarming, and trendy video ads are more compelling to viewers. Likewise, you can team up with influencers to make it more appealing and reach a wider audience. It’s like hitting two birds with one stone!
Using humor in marketing
Using humor and memes in your marketing campaign is a great way to attract Filipino customers. Making people laugh is a genius way of grabbing their attention and eventually making them grow fond of your brand.
Humorous content has been proven effective in humanizing a brand. It’s also a great way to go viral as people would be sharing your ad or content on social media. To keep this technique effective, you’ll need to stay updated on trends and you have to utlize them in your content fast!
Making Filipinos laugh endears them to your brand, so do emotional and heart warming stories. But to make good stories, you must understand your target market well.
Good storytelling is an effective tool to make to people stop and watch your content, especially when they find it relatable. They feel like you’re talking to them directly, because you understand their challenges, dreams and aspirations in life.
This is a great strategy to convey how your company is there to help them or is one with them always. The power of storytelling is creating strong connections with your audience.
Here are tips on How to Win Customers through Emotional Branding.
Learning about effective marketing in the Philippines
To sum it all up, the Philippine market is one that is all about the people and they must be at the center of your ads. What makes them tick? What makes them watch until the end of your video? Most importantly, what pushes them to ‘add to cart’ and ‘complete’ the purchase?
You must appeal to their emotions and empathize with their daily challenges, hopes, aspirations and even whims. And they love sharing all these on their social media, so by doing your research, you can get important clues from your target market.
Take a cue from our effective marketing techniques above. Social is where your customers are and that’s where you should be, too. To successfully win the hearts of your consumers, your marketing strategy must capture this social aspect of Filipinos.
More Marketing tips for your online business:
5 Psychological Marketing Tactics that Increase Sales
The 5 Drivers of Consumer Buying Behavior
How to Use the 4Ps of Marketing in Ecommerce