First-mile is the first stage of the delivery process. Whether online sellers choose to drop off their parcels at the nearest logistics branch or schedule them for pickup, Ninja Van’s first-mile team will be there to take care of handing over the parcels to the middle-mile (sorting hubs).
Ninja Van Philippine’s Shipper Operations (First-Mile) team makes sure that first-mile hubs can follow through the right processes. And as they’re also the shippers’ first encounter, they’re responsible for fostering a good relationship between the sellers and Ninja Van Philippines.
Meet Rex, Chelle, Melwin, and James and how they go above and beyond for smooth-sailing first-mile operations!
Learn more about Your Parcel’s Journey from First to Last Mile
Rexson Decipulo
Rex has been with Ninja Van for a year as a Shipper Operations Supervisor. He monitors the performance of each warehouse under their care. He also manages the day-to-day first-mile operations of certain warehouse areas.
As he believes in prioritizing good customer service, he also focuses on building rapport between shippers and Ninja Van employees in the area he’s assigned in.
Why do you think your job is important: It’s important to keep shippers happy and that should reflect on the customer satisfaction scores. Simply prioritizing good customer service in an organization increases its revenue.
How do you push yourself to give your best every day at work and at home: Embrace positive peer pressure.
For whom do you hustle hard: For my family
“I go above and beyond for my clients by making the shipper feel special and because it helps our company.” – Rex
Rochelle Sapin
Chelle used to be an SCM Executive at Maersk Philippines and decided to join Ninja Van for 2 years and 6 months ago. She’s one of the team’s Shipper Operations Supervisors who provides solutions to every problem shippers encounter.
She also manages warehouse operations in the areas assigned to her.
Why do you think your job is important: It is important to go above and beyond at every point, to delight our customers, and to get good feedback from them.
How do you push yourself to give your best every day at work and at home: I always make sure to give myself a reward for the little wins, as well as for the big ones.
For whom do you hustle hard: My family and my clients
“I go above and beyond for our clients by responding to their concerns 24/7.” – Chelle
Melwin Guinto
Mel started his first full-time job at Ninja Van, and has been here for 4 years and 11 months.
As the team’s Shipper Operations Supervisor, his role is focused on monitoring and improving the KPI of his assigned areas, keeping an eye on its operational costs, and efficiently handling escalations that may arise.
Why do you think your job is important: It’s important to see for yourself what you’re capable of and to see how you can handle challenges in operations and your clients’ needs. For this, I familiarize myself with the services and resources our shippers need so we can smoothly move their parcels.
How do you push yourself to give your best every day at work and at home: Motivating myself every time I wake up, telling myself that all this hard work and sacrifices will pay off.
For whom do you hustle hard: For myself, my parents, and for my future.
“I go above and beyond for my clients by putting my best effort into my work.” – Melwin
Scott James Choa
James has been a Shipper Operations Supervisor for Ninja Van for 2 years and counting. Before this, he used to be a project officer for a foundation and a supervisor in a manufacturing company.
Now, he helps collect, organize and analyze data from their team’s performance, as well as find solutions to provide shippers with a better quality of service.
Why do you think your job is important: It helps Ninja Van to identify which areas should be improved and what our shippers need that should be prioritized. This helps us become a better service provider to our customers.
How do you push yourself to give your best every day at work and at home: By being motivated, structured, and reminded of my goals.
For whom do you hustle hard: For my family and for my personal growth.
“I go above and beyond for my clients by making sure that the data they need are available and well-organized.” – James
Experience hassle-free shipping for your online business! Our Ninja Van Account Managers will handle all your parcels safely for fast and efficient deliveries. Sign up for a shipper account today!
Meet our hard-hustling Ninja Squads:
NV Cross-border Account Executives
NV Key Accounts Managers
