Ever waited days for your parcel to arrive, only to end up feeling frustrated? You’re definitely not alone.
Whether you’re shopping from Shopee, Lazada, or TikTok Shop, late or missing deliveries happen more often than you think — and they can be super annoying!
The good news is, there’s usually something you can do about it. In this guide, we’ll walk you through why delays happen, what steps to take for each platform, and what to do if your courier is Ninja Van.
Common Reasons for Late or Missing Deliveries (And What You Can Do)
Not all delays are caused by sellers or couriers. Sometimes, it’s just bad luck or circumstances out of anyone’s control.
| Reason | What’s Happening | What You Can Do |
|---|---|---|
| Bad Weather | Heavy rain, floods, or storms can disrupt delivery routes. | – Check weather forecasts before ordering – Be prepared for slight delays during rainy seasons |
| Peak Season Rush | Holidays like Raya or Christmas = tons of parcels in the system. | – Order early before peak seasons – Choose express delivery if it’s urgent |
| Wrong or Incomplete Address (Most common!) | A small typo can confuse the delivery driver. | – Always double-check your shipping address before placing your order |
| Logistics Congestion | Courier hubs can get overwhelmed, especially with flash sales or promos. | – Use your tracking number to monitor your parcel – Contact support if your parcel is stuck for too long |
| Unexpected Events | Traffic jams, roadblocks, or accidents can cause sudden delays. | – Stay updated with tracking info – Give it a bit of time — it usually resolves itself |
We get it — waiting can be stressful. But sometimes, all it takes is a little patience. 🧘♂️
📦 Using Ninja Van and worried about floods or delays? Scroll down for quick solutions or get help instantly via NinjaChat.
Still No Parcel? Don’t Panic — Here’s What to Do First
Before you raise a complaint, try these basic steps:
1. Check the Tracking Status
This is your first step. Every e-commerce platform provides a tracking number — use it to see where your parcel is. Sometimes it’s already on the way, just delayed by a day or two.
2. Contact the Seller
If the status looks stuck or confusing, message the seller directly. They might have more info from their end. Always keep your chat and payment proof for reference.
3. Keep Your Order Receipts
Save all screenshots, payment receipts, and shipping details. This is super helpful if you need to request a refund or file a complaint later.
Platform-Specific Help: What to Do on Shopee
1. Use Shopee Guarantee
Shopee offers extra buyer protection through Shopee Guarantee. It holds your payment until you confirm the order was received.
How to Extend Guarantee:
If your item is taking longer than expected, you can extend the Shopee Guarantee period by 3 more days.
Refund Option:
If your item still doesn’t arrive after that, file a refund before the Guarantee expires.
2. Contact Shopee Customer Service
If you’re not getting answers from the seller, you can get help from Shopee directly. Scroll down to the footer of the app or website for support options.
Note: If the delivery is via a courier not supported by Shopee (e.g. manual shipping), you’ll need to deal directly with the seller.
Didn’t Get Your Lazada Parcel? Here’s What You Can Do
1. Says “Delivered” But Nothing Arrived
This is more common than you think. Start by checking with people around you:
- Family members (maybe someone signed on your behalf?)
- Neighbours
- Condo or gated community guards
- Office receptionist or mailroom
2. Still Missing? File a Report
Lazada has a form called “Delivered but didn’t receive item”. Fill that in and their team will follow up with you.
You can also track the progress of your complaint under Account > Help in the app.
TikTok Shop Order Still MIA?
Yup, TikTok is not just for dance videos — it’s a serious e-commerce platform now. But what if your parcel doesn’t show up?
1. Eligibility for Refunds
You can request a refund if:
- You didn’t receive the item
- The tracking info hasn’t updated in over 7 days
- It’s been more than 14 days and still nothing — the system will auto-refund you
2. If You’re the Seller
TikTok also allows sellers to claim compensation if the issue was on their delivery partner’s side — but only if you used “Ship by TikTok” and followed their shipping guidelines.
They’ll need supporting documents like receipts or proof of delivery.
⚠️ TikTok Shop may ask for extra documents during the investigation, so keep your records handy.
What If You’re Using Ninja Van?
If your parcel was sent via Ninja Van and the tracking says “Delivered” but you didn’t get anything, try these first:
- Ask your family or housemates — someone might’ve signed for it
- Double-check the delivery address in your order
- If you live in a condo, office, or gated area, check with the guard or receptionist
If you’ve done all that and still nothing — don’t worry. You can chat with Ninja Van directly through NinjaChat to get live help.
🛎️ Pro Tip: If you’re in a rush or prefer collecting it yourself, you can also locate the nearest Ninja Van outlet using the PUDO Point Locator.
👉 Click here to find a Ninja Point near you
Final Tips
Late or missing deliveries are frustrating — but in most cases, they do get resolved. Don’t panic, follow the steps above, and escalate if you need to.
