If you’re running an online store…
…or any business that sends parcels regularly, you may have come across the term Business Delivery Account (or shipper account) at Ninja Van. But what exactly is it? How does it differ from casual or one-off shipping? And is it right for your business?
In this post, we’ll walk you through:
- What a Business Delivery Account is
- Key industry terminology you should know
- How it works with Ninja Van
- Benefits vs trade-offs
- Use cases (who should use it)
- FAQs
- Key takeaways + next steps
By the end, you should feel confident whether opening a Business Delivery Account at Ninja Van is a fit for your business.
🌍 Terminology You Should Know
Before we dive deep, here’s a mini-glossary of industry terms to help you follow along:
| Last-mile delivery | The final leg of the delivery process when the parcel travels from fulfillment hub/distribution center to the end customer’s doorstep. |
| Shipper / Sender | The business or individual who sends the parcels. |
| Consignee / Recipient | The person or business receiving the parcel. |
| Pick-up / collection service | The service of collecting parcels from your warehouse or premises. |
| Return / reverse logistics | Handling the return of goods from recipient back to sender. |
| Tracking / traceability | The ability to monitor the parcel’s status and location in real time. |
| Parcel volume / PPM (parcels per month) | A measure of how many parcels you send monthly — often used to determine pricing tiers or eligibility. |
| Account manager | A Ninja Van representative who manages your Ninja Van Business Account — helps you with pricing, support, service levels. |
❓ What is a Business Delivery Account at Ninja Van?
A Ninja Van Business Delivery Account (or “shipper account”) with Ninja Van is a dedicated, registered account tailored for companies (especially SMEs or enterprises) that ship parcels at scale >150 PPM (parcels per month).
Rather than using ad hoc rates or walk-in parcel drop-offs, a Business Delivery Account provides you with:
- Negotiated / discounted shipping rates based on your parcel volume
- Access to business / merchant tools such as bulk shipment uploads, automated API integration, dashboard analytics, return management
- Priority support & account management
- Collection / pick-up services rather than you having to drop off every parcel
- Consistent billing or invoicing rather than paying per parcel at counter rates
⚙️ How It Works: Step by Step
Here’s a typical flow once you have a Business Delivery Account with Ninja Van:
1. Application / onboarding
- You reach out to Ninja Van sales.
- Provide business details: company name, registration, address, expected monthly volume, parcel size distributions, destinations (local/interstate).
- Ninja Van reviews and offers you a rate card or volume-based tiers.
2. Account setup & integration
- You get a BDA login (dashboard)
- You may integrate via API / webhooks (for e-commerce platform or proprietary system)
- Or use bulk-upload CSV / manifest file to schedule shipments.
3. Parcel preparation & pick-up
- You pack your goods, print shipping labels (via the dashboard or API)
- Schedule a pick-up collection from your warehouse / premise (often free above certain volume thresholds)
- Or drop off at designated Ninja Van Points if needed.
4. Scan & transit
- Ninja Van will scan parcels through their network, move through hubs, sorting centers, out for last-mile.
- You and your customers see real-time tracking status updates.
5. Delivery / reattempts / returns
- If the first delivery fails, Ninja Van will attempt up to 3 times (no extra cost under agreements)
- Returns can be processed (reverse logistics) based on size, and you coordinate via your account manager.
6. Billing & reconciliation
- At end of the billing cycle, you receive an invoice (or direct billing) summarizing your shipments, surcharges (e.g. oversize, remote area), returns, etc.
- You reconcile via your finance department.
🔥 Benefits of a Business Delivery Account
| Benefit | Explanation |
|---|---|
| Lower / volume-based shipping rates | Because you commit volume, you unlock preferential pricing vs walk-in rates. |
| Operational efficiency / automation | With APIs, batch uploads, label printing, etc., you reduce manual shipping errors and labor time. |
| Pick-up and convenience | Parcels can be collected rather than dropped off, saving your time. |
| Better support & SLAs | You get priority support, and performance guarantees (e.g. delivery within X days). |
| Tracking & visibility | Detailed dashboards and visibility into status, internal KPIs (e.g. fulfillment rate, returns). |
| Professional & reliable | Builds consumer trust — you show you use a serious logistics partner. |
👥 Use Cases — Who Should Use It?
Here are some business scenarios where a Business Delivery Account is particularly beneficial:
- E-commerce merchants with moderate to high volume — 150 parcels/month or more
- Subscription box services that send out monthly or quarterly boxes
- Retailers running flash sales / seasonal spikes
- B2C / D2C brands that deliver directly to customers
- Cross-border / interstate sellers needing a structured delivery partner
- Companies wanting to offer returns easily (reverse logistics)
👉 Ready to upgrade your shipping process? Register for a Business Delivery Account with Ninja Van and see how it transforms your logistics workflow.
👋 Frequently Asked Questions (FAQs)
A: Yes — generic business accounts often assume a threshold (e.g. >150 parcels per month) to unlock enterprise pricing.
A: Many Business Delivery Accounts still allow parcel drop-offs at designated Ninja Van Points, though pick-up is more convenient.
A: Ninja Van will attempt up to 3 delivery attempts before returning the parcel to sender, without additional charge in many BDA setups.
A: Yes — Ninja Van operates 365 days, delivering typically between 10am to 10pm (except for gazetted holidays). Reach out to us to know more on customised delivery timing arrangements.
A: Currently, Ninja Van supports some cross-border delivery (e.g. Singapore) under its international delivery service. Reach out to us to know more on this.
A: You may lose preferential rates or be bumped down to a higher per-parcel cost. Always check the contract terms.
🎯 Key Takeaways & Best Practices
- A Business Delivery Account at Ninja Van turns your shipping from ad hoc to a formal logistics system.
- You gain cost savings, automation tools, pickup, invoicing, and better support.
- It’s especially well suited for e-commerce brands, subscription boxes, or any business doing recurring parcel shipments.
👉 Want to see customized shipping rates for your business? Reach out to Ninja Van’s business team and request a quote for your parcel volume and service needs.
🤝🏻 Ultimately: Is It Worth Getting a Business Delivery Account?
If your business is scaling its shipments, the benefits of a Business Delivery Account typically outweigh the costs. You not only gain cost efficiencies but also operational robustness, better customer experience (via tracking and consistent delivery), and scalability for future growth.
If you’re still in the early stages, you might start with Ninja Biz (self-serving delivery service) and transition once your parcel volume justifies a full Business Delivery Account at Ninja Van.
