Privacy Policy

At Ninja Van Malaysia, we take your privacy seriously. We are committed to complying with all data protection laws as are applicable to us. This Policy sets out how Ninja Van manages, collects, uses and discloses Personal Data belonging to you. This Policy also sets out the purposes for which Ninja Van collects, uses and discloses such Personal Data.

Ninja Van is committed to complying with the Republic Act 10173 or the Data Privacy Act of 2012, and its implementing rules and regulations.

You must only submit to us, our authorised agent or the Platform, information which is accurate and not misleading and you must keep it up to date and inform us of changes (more information below). We reserve the right to request for documentation to verify the information provided by you.

We will only be able to collect your personal information if you voluntarily submit the information to us. If you choose not to submit your personal information to us or subsequently withdraw your consent to our use of your personal information, we may not be able to provide you with our Services. You may access and update your personal information submitted to us at any time as described below.

If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

What does Ninja Van do?

Ninja Van is a third party logistics service provider. Our main business activity involves performing deliveries on behalf of both online and offline retailers / merchants (“Shippers”) to individuals, like yourself, who have purchased goods / products from these Shippers (“Individual Recipients”).

What Personal Data does this Policy cover?

When you create a Ninja Van account, or otherwise provide us with your personal information through the Platform, the personal information we collect may include:

Name (including first and last);
Delivery Address (including residential and workplace);
Email Address;
Telephone Number;
Information concerning the products purchased (including product description, quantity and billing information); and
Any other information that may be reasonably required to facilitate the delivery of products to you and other Individual Recipients.

How does Ninja Van obtain Personal Data?

Because Ninja Van is a third party logistics service provider, we receive your Personal Data and Personal Data of other Individual Recipients from Shippers or other third party service providers that have engaged our services.

Ninja Van may also, from time to time, contact you by email, over the phone or in person, to request for additional information that is reasonably required to facilitate the delivery of products to you. In such cases, by providing any Personal Data directly to Ninja Van, you shall be deemed to have consented to the terms of this Policy, including the purposes set out in this Policy for which Ninja Van collects, uses and discloses your Personal Data.

What does Ninja Van require of our Shippers?

For every Shipper or third party providers that engages Ninja Van’s services and, in the process of such engagement, provides Ninja Van with Personal Data belonging to you and other Individual Recipients, Ninja Van requires a warranty from the Shipper that the Shipper acts in full compliance with the Republic Act 10173 or the Data Privacy Act of 2012, laws of Philippines.

Specifically, Ninja Van highlights the following that is required of Shippers before providing Ninja Van with any Personal Data:

Obtain the consent of the Individual Recipient before collecting, using or disclosing his/her Personal Data;
Notify the Individual Recipient that his/her Personal Data will be used by a third party logistics provider, such as Ninja Van, for the purpose of delivering products from the Shipper to the Individual Recipient; and
Ensure that Personal Data collected is accurate and complete so as to facilitate timely and successful deliveries for the benefit of the Individual Recipient.

How does Ninja Van use Personal Data?

The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), including purposes of serving you, ensuring timely and successful deliveries to you, and improving our service quality to you and for some or all of the following purposes (where applicable):

Managing the administrative and business operations of Ninja Van and complying with internal policies and procedures;
Performance of your delivery service;
Tracking and analytics of your delivery;
Notifying you regarding the status of your order or delivery and updating you on the progress of the same;
Contacting you for feedback after or during delivery;
Responding to and handling your queries and requests;
Conducting investigations relating to disputes, billing or fraud;
Resolving complaints, problems or disputes;
Facilitating any correspondence between the Shipper and you;
Monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation;
Providing media announcements and responses;
Conducting research and analytics to enable us to better understand your location, preferences, demographic, and to improve our service delivery and your customer experience at our respective touchpoints;
Processing any insurance claims and payments that may arise under Ninja Van’s policies;
Legal purposes (including but not limited to obtaining legal advice and dispute resolution);
Accounting, risk management, compliance and record keeping purposes;
Meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Ninja Van; and
Purposes which are reasonably related to the aforesaid.
To facilitate your use of the Services (as defined in the Terms of Use) and/or access to the Platform;
To process orders you submit through the Platform, whether the products are sold by Ninja Van or a third party seller. Payments that you make through the Platform for products, whether sold by Ninja Van or a third party seller, will be processed by our agent;
To deliver the products you have purchased through the Platform, whether sold by Ninja Van or a third party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier), whether the product is sold through the Platform by Ninja Van or a third party seller;
To update you on the delivery of the products, whether sold through the Platform by Ninja Van or a third party seller, and for customer support purposes;
To compare information, and verify with third parties in order to ensure that the information is accurate;
Further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from the Platform; improve the layout and/or content of the pages of the Platform and customise them for users; identify visitors on the Platform; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;
When you register an account with Ninja Van or otherwise provide us with your personal information through the Platform, we will also use your personal information to send you marketing and/or promotional materials about our or third party sellers’ products and services from time to time. You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies; and
In exceptional circumstances Ninja Van may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.

When using your Personal Data for the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other electronic means.

How is your Personal Data protected from unauthorized disclosure?

At Ninja Van, we take all reasonable steps to protect your Personal Data against unauthorized Disclosure. We do not disclose your Personal Data to third parties except when required by law or to the following for the same purposes listed in the preceding section:

Our subsidiaries, affiliates and employees to provide and fulfill our services and obligations to you;
Our agents, contractors or third party service providers who provide operational services and support so as to assist in the fulfillment and performance of our services and obligations to you;
Our consultants and professional advisors, such as lawyers, auditors and bookkeepers;
Relevant regulatory bodies, statutory boards or law enforcement agencies in compliance with applicable law; and
Any other party to whom you have provided your consent for such disclosure.

In the event your Personal Data is disclosed to third parties as per the above, Ninja Van will ensure that these third parties conform to this Policy, the Personal Data and confidentiality requirements.

In addition, Ninja Van implements strict standards of security across our operations to prevent any leakage, loss, damage, or unauthorized copying of your Personal Data in our systems.

Contact Us

As we can only ensure absolute data protection with your help, we invite you to contact our Data Protection Officer at any time should you have any concerns, queries or feedback regarding our use, management and protection of your Personal Data. We would love to hear from you should you wish to:

Access your Personal Data in our systems;
Amend, correct or edit your Personal Data in our systems;
Withdraw consent to our use of your Personal Data;
Report an unauthorized use of your Personal Data by any of our employees, agents or contractors;
Provide feedback on Shippers providing your Personal Data without consent; or
Voice out any other concerns and questions regarding your Personal Data.

You may contact our Data Protection Officer at ph-privacy@ninjavan.co and we will get back to you within 48 hours.

Changes to this Policy

Ninja Van reserves the right to amend this Policy from time to time, in accordance with the prevailing law. The amended Policy shall at all times be available on our website.

Ninja Van’s Right

YOU ACKNOWLEDGE AND AGREE THAT NINJA VAN HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF NINJA VAN HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL INFORMATION IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST NINJA VAN FOR THE DISCLOSURE OF YOUR PERSONAL INFORMATION IN THESE CIRCUMSTANCES.

Get useful business tips sent right into your inbox!

Subscribe to our newsletter to receive insightful business tips. Learn about marketing, branding, digital strategies, ecommerce trends, logistics and everything you need to know to run a successful ecommerce business.

By clicking “Subscribe” you agree to our Privacy Policy and give us consent to use your contact details for our newsletter.