Let’s be real, who hasn’t felt like throwing their phone every time tracking is stuck on ‘In Transit’?
This guide isn’t about pointing fingers—it’s about getting your package moving again, fast!
Let’s break down what causes delays and, more importantly, what you can actually do to track your parcel and get updates.
Let’s solve this problem together!
Why Do Parcels Get Stuck in Transit?
Why Do Parcels Get Stuck in Malaysia Hubs?
Trust me, your package is definitely not marinating in the hub.
Here’s why your parcel might be delayed longer than expected:
| Issue | Explanation | Solution |
| High Volume & Backlogs (Sales & Holidays) | Similar to your email inbox exploding with promos during festive seasons, hubs and warehouses experience massive parcel backlogs. Shopee Express (SPX Express) tracking delays are common during Hari Raya, CNY, and Christmas. | Plan ahead! Order early to avoid last-minute shipping stress. |
| Customs Clearance Procedures | International parcels might get flagged for inspections. Missing paperwork can prolong the clearance process. | If ordering from overseas, ask the seller about required documents to prevent a customs delay. |
| Incorrect Delivery Information | A missing apartment number or postcode typo = instant delay! | Always double-check your address before confirming an order. One wrong digit can make your parcel jalan-jalan dulu before reaching you! |
| External Factors (Bad Weather, Floods, Accidents) | Areas like Shah Alam are flood-prone, causing standard delivery tracking delays during rainy seasons. | Stay updated on local weather and allow buffer time for deliveries. |
5 Things You Can Do When Your Parcel is Stuck
Stuck in tracking limbo, staring at the same “In Transit” message for days? Don’t panic!
Here’s your action plan to get things moving again:
1. Track Your Parcel Regularly
Use your tracking number to monitor real-time updates. For Ninja Van tracking, enter your parcel tracking details [HERE].
If your parcel is with Shopee Express (SPX Express tracking), you can check your status through Shopee’s tracking page.
👉 Prefer using an app? Download the Ninja Biz app for quick access to your doorstep delivery tracking.
2. Wait for a Reasonable Amount of Time
Standard delivery tracking updates might take longer during peak seasons.
Example:
- During the 11.11 Sale or Hari Raya festive season, courier hubs experience a huge surge in parcel volume.
- Normally, a parcel’s status might update within a few hours, but during peak periods, updates may take 24-48 hours due to backlog processing.
If you’re unsure, check with the seller whether they used Ninja Van, Shopee Express, or SPX Express to understand the expected delivery time.
3. Contact the Seller or Sender
International sellers may have additional details about customs or unexpected hold-ups.
Scenario:
- During major online sales events like 11.11 or 12.12, courier services experience a high surge in parcel volume.
- If you order a package on November 11, the tracking might show “In Transit” for an extended period due to sorting center congestion.
- Instead of the usual 2-3 days delivery, it might take 5-7 days to update with the next tracking milestone.
💡 Solution: Reach out politely for an update—good manners go a long way!
4. Contact the Logistics Company’s Customer Support
- If it’s taking too long, reach out directly!
- Ninja Van: Email support_my@ninjavan.co
- SPX Express contact number: Check Shopee’s website for the latest customer service details.
5. Consider Reaching Out on Social Media
Companies often respond faster to public inquiries on social media. Drop a DM or comment on their page with your tracking details. Just remember—be polite!
Choose Reputable Sellers & Reliable Shipping Services
Want stress-free deliveries? Choose sellers and logistics partners with:
- ✔ Good customer service
- ✔ Consistent positive reviews
- ✔ Reliable standard & express delivery tracking
- ✔ Tech-driven tracking solutions
- ✔ Competitive pricing
For smooth delivery, check no tracking Ninja Van, Shopee Express, or SPX Express before placing your order.
🚀 Bonus for online sellers!
Get exclusive monthly shipping promotions & discounts with Ninja Biz! 🚀
- ✔ Ship first, pay later with our Pay After Delivery (PAD) feature!
- ✔ Accept Cash on Delivery (COD) for more customer convenience!
- ✔ Choose between parcel pick-up at your location or drop-off at any Ninja Point.
- ✔ Enjoy 3x FREE delivery attempts to ensure successful deliveries!
