Ninja Van Courier Guide: Pickup & Delivery FAQs

Need a convenient way to send packages?

Ninja Van offers pickup and delivery services across East and West Malaysia. This guide covers everything from scheduling pickups to tracking shipments. Let’s get started!

1. Pickup Service and Parcel Collection

Need a convenient way to pick up your packages? Ninja Van offers a flexible pickup schedule, between 9:00 AM and 10:00 PM. To schedule a pickup, simply:

1. Create an account: Register for a Ninja Van account, via mobile app or desktop.
2. Schedule a pickup date: Choose your preferred parcel collection date.
3. Provide package details: Specify the number of packages, weight, dimensions, and destination.

Pickup Requirements

To ensure a smooth pickup process, please follow these guidelines:

• Packaging: Use sturdy and appropriate packaging to protect your items.
• Labelling (Air Waybill): Clearly label your packages with the recipient’s name, address, and contact information.

Pickup Fees and Charges

Ninja Van offers competitive pickup rates, as low as RM6.50. You can send packages weighing up to 30kg anywhere in Malaysia.

🔔 Note: These rates are subject to change. Please refer here for the latest and most accurate pricing information.

Pickup Tracking and Notifications

Once your pickup is scheduled, you can track the status of your shipment using the Ninja Van website or through the app. You’ll receive notifications at key stages of the pickup process, including when your package is picked up and when it’s ready for delivery.

2. Ninja Van Delivery Service

Ninja Van offers a variety of delivery options to suit your needs:

• Standard Delivery: For general packages with standard delivery times.
• International Delivery: For sending packages to destinations outside of Malaysia.

Delivery Areas and Coverage

Ninja Van provides extensive coverage across Malaysia to Singapore and the Philippines.

Global Shipping with Ninja Van x UPS in Malaysia

Now, Ninja Van enables shippers to send parcels globally beyond Southeast Asia via UPS. This service is available for over-the-counter parcel drop-offs at selected Ninja Points within Klang Valley, Malaysia.

📍 Note: Refer the full list of participating outlets here; Find a Ninja Point

Delivery Fees and Charges

For domestic deliveries, Ninja Van offers competitive domestic delivery rates, as low as RM5.50. You can send packages weighing up to 30kg anywhere in Malaysia. 

Please refer here for the latest and most accurate pricing information.

International delivery fees, on the other hand, depend on factors such as:

• Destination: Distance between the pickup and delivery locations.
• Package weight and dimensions: Size and weight of the package.
• Delivery options: Choose from UPS Worldwide Express or UPS Express Saver.

What’s the difference? UPS Worldwide Express offers guaranteed delivery within 1-2 business days for shipments within Asia Pacific and globally. 

UPS Express Saver provides day-definite delivery for shipments within Asia Pacific and a specified timeframe for global shipments.

Delivery Tracking and Notifications

For domestic deliveries, you can track your shipment in real-time using the Ninja Van website or through the app. You’ll receive notifications when your package is out for delivery and when it’s delivered.

As for international deliveries, tracking will be visible via UPS’ tracking system.

3. Frequently Asked Questions (FAQs)

1. How can I track my Ninja Van shipment?

You can track your shipment using the Ninja Van website or through the app. Simply enter your tracking number on the tracking page.

2. What should I do if my shipment is delayed or lost?

If your shipment is delayed, please check the estimated delivery date provided when you placed your order. If the shipment is significantly delayed or lost, contact Ninja Van’s customer support for assistance.

3. What if my shipment is damaged upon delivery?

If your package is damaged upon delivery, inspect it carefully and report the damage to the delivery person. You may also need to provide photographic evidence. Contact Ninja Van’s customer support for further instructions.

4. How do I file a claim for a damaged or lost shipment?

To file a claim, contact Ninja Van’s customer support and provide the necessary documentation, such as proof of purchase, tracking information, and photos of the damaged item.

5. What documents are required for international shipping?

For international shipments, you may need to provide customs declaration forms, invoices, and any other required documentation based on the destination country’s regulations. Check here for the latest information.

6. Can I insure my shipment?

We provide coverage for your parcels in case of damage or loss, up to a maximum of RM200 or the item’s value, whichever is lower. For more information, contact our customer support.

7. What are the dimensions and weight limits for Ninja Van shipments?

The dimensions and weight limits for Ninja Van shipments may vary depending on the service level and destination. Please refer here for specific details.

Reliable, Trusted and Safe Delivery With Ninja Van!

Don’t miss out! Sign up now and choose between our:

• Individual Delivery Service (for <150 parcels per month), or
• Business Delivery Service (for >150 parcels per month). 

Visit our Last Mile Delivery page to learn more and get started.