Shipping and receiving made easy! Whether you’re a business owner sending parcels or a frequent online shopper managing deliveries, Ninja Van offers a suite of convenient solutions. This blog will help you understand how to:
- Drop-off parcels at Ninja Points
- Request for a doorstep pickup
- Return parcels at Ninja Point.
Drop off Ninja Van Parcel
Ready to ship using Ninja Van? Ninja Points offer a convenient way to drop off your parcels. If you want to cut the queue and make the process 10x quicker, download the Ninja Biz app to create your order as quick as 30s.
#1. Creating Your Order on Ninja Biz
- Start by clicking “Create Order” on Ninja Biz to initiate your shipment.
- Fill in the recipient’s details (consignee) for smooth delivery. Utilise the “smart paste” feature for faster input. No need for manual typing!
- Select your preferred delivery method: Choose “Pickup/Dropoff” if you plan to use a Ninja Point.
- Provide your parcel’s details: Indicate the size and weight of your package accurately.
- Review the estimated shipping cost before finalising your order.
- Click “Create Order” to complete the process.
#2. Packing and Preparing Your Parcel
Remember to pack your item securely before heading to the Ninja Point. Secure packaging ensures your item arrives safely at its destination.
#3. Attach the Waybill
Once packed, don’t forget to attach the waybill (shipping label) clearly to the top of your parcel.
#4. Finding a Ninja Point
Locate your closest Ninja Point using the handy search function on the Ninja Van website: HERE
#5. Paying for Shipping
Whether you can pay for shipping at the Ninja Point depends on how you created your order:
- Prepaid via Ninja Biz: If you created the order and paid for shipping through Ninja Biz, there’s no additional payment needed at the drop-off point.
- Payment at Drop-off (Limited): While not all Ninja Points offer this, some might create an order and assist with packing for a walk-in customer. In this case, payment would likely be arranged directly with the staff.
#6. Dropping Off at Ninja Point
Once you reach your chosen Ninja Point, simply present your packed parcel with the attached waybill to the staff. They will handle the rest, ensuring your shipment is on its way!
Request a Doorstep Pickup Ninja Van
Busy shop owner? Ninja Van offers a convenient pickup service to collect your parcels directly from your location. This guide will show you how to easily request a pickup using Ninja Biz.
#1. Scheduling a Pickup
- Create a New Order: Within the Ninja Biz app, initiate the order creation process.
- Select Pickup Option: During order creation, you’ll see a “Pickup/Dropoff” option. Choose “Pickup” to have your parcels collected at your shop.
- Schedule Your Pickup Date: While specific time slot selection isn’t available, you can choose the desired pickup date.
- Complete Your Order: Finalise your order details, ensuring each parcel is securely packed with a unique waybill attached.
#2. The Pickup Process
Once your order is confirmed, Ninja Van will assign a driver for pickup on your chosen date. The Ninja Biz app will notify you when the driver is on their way, providing their contact information for any last-minute coordination.
#3. Benefits of Pickup
- Save Time: Skip the trip to a drop-off point and let Ninja Van come to you!
- Convenience: Focus on running your shop while Ninja Van handles the pick-up efficiently.
- Efficiency: Schedule pickups that fit your business schedule.
🐱👤 Ninja tip: With Ninja Biz and the pickup service, managing your Ninja Van parcels is easier than ever! Download the app now HERE! Available for iOS and Android.
Return-to-Seller (RTS) Ninja Van Parcel
Need to return an item? Ninja Van makes it easy with their Return-to-Seller (RTS) option! This guide will walk you through the process of returning your purchase via a Ninja Point.
#1. Common Reasons for Returns
While unexpected, there are several reasons why you might need to return an item:
- Incorrect Address: If the delivery address was incomplete or inaccurate, the parcel may be returned.
- No One Available: If no one is present to receive the parcel after three delivery attempts, it will be returned to the seller.
- Damaged Item: If the package arrives damaged or defective, you have the right to return.
- Wrong Item Received: If you receive an incorrect item, a return is necessary.
#2. Initiating a Return
The process for initiating a return typically involves contacting the seller directly. They will guide you on their specific return policy and any steps required on your end.
#3. Returning Your Parcel at a Ninja Point
Once you have received return instructions from the seller, repack the item securely, ideally using the original packaging. Ensure you have any necessary return labels or documentation provided by the seller.
Then, locate a Ninja Point. Use the handy search function on the Ninja Van website to find a drop-off location near you HERE. Drop Off at Ninja Point by presenting your securely packed parcel and any required return documents to the staff at the Ninja Point. They will handle the rest!
Important Notes
- This guide is intended for consignees (receivers) returning unwanted items.
- For senders who wish to cancel an order after pick-up, they should log in to their shipper dashboard and follow the cancellation process outlined. In this case, the return shipping fee might be covered under the terms and conditions.
Download the Free Ninja Biz App!
Now you know how to confidently use Ninja Van’s services, from drop-off to collection and returns, all facilitated by the convenient network of Ninja Points.
The Ninja Biz app unlocks additional features to manage your parcels on the go, schedule pickups, and track your shipments in real-time. Download the Ninja Biz App today and experience hassle-free shipping – for free!
🐱👤 Ninja tip: New shipper? Get 5 FREE shipments when you start shipping with Ninja Van! Fresh exclusive deals every month! Learn more about the promo HERE!
