So your parcel finally arrives, but instead of excitement, you’re hit with a dented or ripped package.
Talk about the “damaged parcel blues,” right?
That feeling of disappointment when something you’ve been waiting for looks like it’s been through a war.
But don’t stress! Even if the package looks a bit “teruk,” there’s still hope.
Let’s figure out what went wrong and how you can fix it without losing your cool or cash.
What Causes Parcel Damages and Rips?
So, why does this happen? Well, it’s mostly due to:
- Mishandling During Delivery: With more parcels flying around, especially during peak seasons, things can get messy. Delivery guys rushing against time might stack stuff too close, or parcels shift and get damaged just from the sheer number.
- Improper Packaging by the Sender: Sometimes, it’s because the sender didn’t pack properly. Weak boxes or flimsy materials make it too easy for items to get “teruk” along the way.
Either way, knowing the cause helps in figuring out the solution.
Here Are 3 Things You CAN Do to Fix!
Alright, so your parcel’s seen better days. Now what?
Whether the damage was caused by careless handling or poor packaging, you’ve got options:
#1: Take Pictures! 📸
First rule—document, document, document!
Grab your phone and snap pics of the dents, rips, and any damage inside.
Don’t just take one quick shot—capture every angle and detail to show how bad it is.
Also, take a clear photo of the delivery slip. It’s your reference—tracking number, delivery date, and courier name will be key for your complaint.
Save those pics in a safe folder—you might need them later.
💡 Tips! The more detailed your photos, the faster you’ll get things sorted.
#2: Contact the Sender 📞 (if you’re the receiver)
Next up, contact the sender, especially if you bought it online.
They’re your first line of defence.
Most sellers have policies for damaged goods and might offer a replacement, refund, or store credit.
Send them an email or message through their customer service portal.
Be polite but firm—explain what happened and attach the photos you took earlier.
If they don’t reply in a reasonable time, follow up.
A quick response shows they’re serious about fixing things.
🔥 Remember, you’re entitled to get the product as promised, so don’t be shy to push for a solution that works for you.
#3: Contact Ninja Van Directly 💬 (If sent via Ninja Van)
If you’ve already contacted the sender and still need help, go straight to Ninja Van.
Meet NinjaChat—a super handy customer service tool.
With NinjaChat, you can chat with a live agent via your favourite messaging app, like Facebook Messenger, Telegram, Viber, or Line.
Just type out your issue, and you’ll get instant help—no waiting or dealing with automated responses.
NinjaChat to the Rescue!
You’re probably thinking, “Why should I use NinjaChat?”
Let’s break it down.
Benefit #1: Get Live Updates
NinjaChat gives you real-time tracking and updates.
No more waiting around wondering what’s going on.
Just check NinjaChat for live updates from order creation to delivery.
You’ll always stay in the loop, reducing stress and keeping you informed.
Benefit #2: Chat with a Live Agent
NinjaChat connects you to a real person.
You’ll get direct, real-time help from someone who gets your concerns—no more dealing with robots or long menus.
Benefit #3: Solve Issues Faster
Time is money, and NinjaChat saves both.
Instant replies, live updates, and direct access to customer service mean you’ll get your issues sorted quickly—way faster than emails or long phone calls.
🔥 Jom lah, try NinjaChat!
Benefit #4: Avoid Negative Reviews
A good reputation is key.
With NinjaChat, you can resolve issues quickly and avoid frustrating customers, keeping your ratings high and reviews positive for your business.
Say Goodbye to “Damaged Parcel Blues”
So, your parcel arrived damaged—no need to stress.
Just follow the steps above, and you’ll turn those “damaged parcel blues” into a “problem solved” moment.
Next time a damaged parcel shows up, you’ll know what to do.
And don’t forget, NinjaChat is always here to help for you—Ninja Van consignor and consignee.
Stay chill and carry on—your parcels are in good hands.
