Let’s recap!
In our previous exploration of scalable 3PL solutions, we underscored the necessity for businesses to transcend the limitations of one-size-fits-all logistics. We highlighted how a tailored approach can significantly elevate supply chain efficiency and customer satisfaction.
Today, we delve deeper into a critical aspect of B2B operations: on-time delivery.
The heartbeat of any successful business, be it in e-commerce, F&B, or retail, is the seamless and timely movement of goods. For B2B enterprises, this commonly translates to reliable and efficient deliveries that undergird customer satisfaction, inventory management, and ultimately, business growth.
Yet, the reality is that many Malaysian businesses grapple with inconsistent schedules—even worse—delayed shipments, and a general lack of visibility in their supply chain. To illustrate the transformative impact of a robust B2B logistics solution, let’s examine a real-world case study.
Case Study 1: Faber-Castell (Malaysia)
Faber-Castell, a renowned global art and writing materials manufacturer, faced significant hurdles in distributing its products efficiently across Malaysia.
- Limited coverage
- Slow delivery times
- Lack of real-time tracking
These have hindered their ability to meet the demands of B2B customers, particularly in the education and corporate sectors. Little did Faber-Castell know that the answer to their logistics woes lay in a comprehensive solution.
Ninja Restock’s extensive nationwide network ensured wide coverage, while advanced technology, particularly real-time tracking, proved to be a game-changer.
“With their just-in-time approach, we’ve seen a remarkable transformation in our operational efficiency. By fulfilling smaller orders more frequently, we have minimised inventory holding and prevented out-of-stock and overstock situations in our stores and warehouses.”
– Loo, Warehouse Manager at Faber-Castell Malaysia.
Previously reliant on traditional transporters to replenish inventories, Faber-Castell had only about 30% visibility into their inventory deliveries. With Ninja Restock, they gained unprecedented visibility into their supply chain.
The 100% online platform by Ninja Restock empowers Faber-Castell to manage, check, and raise delivery issues efficiently, and dedicated account managers resolve problems within 24 hours. That is how Faber-Castell is able to optimise inventory management and meet customer expectations.
Case Study 2: Kopi Kenangan (Indonesia)
Kopi Kenangan, a beloved Indonesian coffee chain, sought to elevate its customer experience by offering freshly baked bread, Cerita Roti, alongside its signature beverages.
However, ensuring optimal freshness and timely delivery to 188 stores in the Greater Jakarta Area presented a significant challenge. After evaluating multiple 3PL providers, Kopi Kenangan selected Ninja Xpress for its Same Day Service.
Ninja Xpress’ logistics expertise provided a solution.
The temperature-controlled storage facilities and vehicles maintained the ideal conditions for Kopi Kenangan’s products throughout the supply chain. By leveraging advanced route optimization technology, we were able to deliver their beverages precisely on time, every time.
🎯 Key results:
- Delivered Cerita Roti to 188 Kopi Kenangan Stores in Greater Jakarta Area
- Achieved 95% SLA, hitting the lead time of 2-4 hours requested by Kopi Kenangan
What is SLA? Service Level Agreement (SLA), is a contractual obligation between a service provider and a client that defines the expected level of service. In the context of logistics, it outlines performance metrics such as on-time delivery rates, response times, and order accuracy.
Achieving a 95% SLA is crucial for businesses as it signifies a high level of service reliability and consistency. This benchmark demonstrates:
- Strong commitment to fulfilling customer expectations
- Reducing operational costs associated with service failures
- Building trust and loyalty among clients
Moreover, a high SLA can serve as a competitive advantage, differentiating a business from its competitors by showcasing its ability to deliver exceptional service.
Case Study 3: By Invite Only (Singapore)
By Invite Only, a renowned jewellery or fashion accessories retailer from Singapore, faced the challenge of managing inventory efficiently. Their issues were:
- Unreliable delivery schedules
- Fluctuating costs
Ninja Restock’s flexible solutions addressed these challenges head-on.
Our “just-in-time” inventory replenishment model ensured that By Invite Only received products exactly when they needed them—minimising holding costs. Additionally, our flexible delivery options with no MOQ allowed them to adapt to changing demand patterns without compromising shipping costs.
“Ninja B2B offers a level of service guarantee and reliability that is truly fuss-free. We no longer worry about our restocking needs as everything operates according to schedule. If we need to ship extra items outside of our usual schedule, the Ninja B2B team is always able to accommodate our needs.”
– Trixie Khong, Founder of By Invite Only.
Ninja Restock’s dedicated account management and flexible pricing options played a vital role in By Invite Only’s success. Our team worked closely with them to understand their specific needs and tailor our services accordingly.
Becoming a Partner with Ninja Restock
The case studies featured in this blog underscore the transformative power of Ninja Restock in driving B2B logistics excellence. By leveraging our comprehensive solutions, businesses across Malaysia have achieved remarkable results, including:
- Improved on-time delivery rates
- Enhanced operational efficiency
- Strengthened customer relationships
To learn more about Ninja Restock’s features, as well as the other case studies across Southeast Asia, download our White Paper for a comprehensive overview.
Are you ready to unlock the potential of your B2B logistics? Contact us today to explore a potential partnership with Ninja Van and experience the difference firsthand.
