Haih, barang stuck kat mana ni?! 🤬😤
Let’s be real, who hasn’t felt like throwing their phones every time tracking is stuck on ‘In Transit’? We’ve all been there, including us!
This guide isn’t about pointing fingers, it’s about getting your package moving again, fast! Let’s break down what causes these delays and, more importantly, what you can actually do to get your stuff back in your hands, no more stress!. Let’s kasi settle (solve) this problem together!
🐱👤 Ninja Shortcut! Jangan tunggu lama lagi! (Don’t wait any longer!) Track your stuck Ninja Van parcel now and get updates, fast HERE!
Why Do Parcels Get Stuck in Transit?
Trust me, your package is definitely not having a sleepover or lepak with abang courier at the hub. Here’s the lowdown on why your package might be chilling a little longer than expected, and trust us, it’s not always the hub’s fault!
1. High volume and backlogs (sales and holidays)
Similarly like your email inbox explodes during holidays, with never-ending promos, so do hubs and warehouses! During peak shopping seasons and festive times, like Hari Raya, Chinese New Year, or Christmas, there can be a surge in parcels. This means your package might have to wait its turn to be processed, causing a bit of a delay. So, if you’re ordering something for a special occasion, you might want to factor in potential delays during busy periods when choosing your delivery timeframe. So, the best option is to order early!
2. Customs clearance procedures
Sometimes, your package might get flagged for a customs inspection. This is just a normal security check to make sure everything’s legit and follows import rules. The complexity of what’s inside and any extra paperwork needed can affect how long this takes. Typically, our advice if you’re getting something internationally, check with the seller beforehand to see if any special customs documents are needed to avoid a customs hold-up. Some of the special custom documents include:
- Commercial invoice
- Bill of lading/airway bill
- Packing list
- Certificate of origin
- Import licence
- Customs declaration form
3. Missing or incorrect delivery information
A tiny detail like a missing apartment number or a typo in your postcode can be a big oops for deliveries. Double-checking your info ensures your package gets routed correctly and doesn’t get lost in the shuffle in transit. Especially your postcodes! If you get it wrongly, your parcels will be transported around multiple hubs before it gets sorted correctly to your address. Jalan-jalan ke?! So, before you hit “confirm order,” take a second to double-check your delivery address!
4. External factors (e.g., bad weather, floods, accidents)
Let’s not forget the occasional weather drama! Unforeseen situations like bad weather or natural disasters can disrupt transportation and logistics, impacting delivery schedules. For example, if you order from a seller based in Shah Alam, it is well-known for its flood. So during rainy seasons, whether you like it or not, you might have to anticipate delays for your delivery.
🔥 Pro tip: While you can’t control the weather, staying updated on local news and potential disruptions can help you manage your expectations for when your package might arrive.
5 Things You Can Do When Your Parcel is Stuck
Stuck in tracking limbo, staring at the same “In Transit” message for days? Don’t panic! Here’s your action plan to get things moving again:
1. Track your parcel regularly
Use your tracking number and the carrier’s website to become a tracking pro. Following the trail can reveal where your package is and if there are any recorded delays or hold-ups. Note any scans or updates that might provide clues.
🐱👤 Ninja tip: If you’re delivering from Ninja Van, you can track your parcels from our website or download our Ninja Biz app for a fast and accurate tracking.
2. Wait for a reasonable amount of time
Patience is a virtue (but not forever)! We understand the excitement of waiting for a package. However, a little patience goes a long way. Consider the origin of your item, the chosen shipping service (standard or express), and any peak seasons that might cause temporary backlogs at the hub. If the delay seems unreasonable compared to these factors, then it’s time to take action.
So, if your seller is using Ninja Van to post their parcels, you can opt to ask them which delivery services that they use to avoid unnecessary delays. And this brings us to the next point…
3. Contact the seller or sender
For international orders, the seller might have additional information that could explain the delay. They might be able to shed light on any customs procedures or potential issues that could be causing a hold-up. A quick message to the seller inquiring about the status can be helpful. But remember, budi bahasa budaya kita, so be respectful and considerate when speaking to them, okay! Who knows, if we’re nice to them, we might get special treatment, like free gifts or discount vouchers?
4. Contact the logistics company’s customer support
The logistics company handling your delivery is a valuable resource. Get in touch with their customer support team armed with your tracking number and all the details of your package. They’ll have access to the most up-to-date information on your parcel’s whereabouts and can potentially expedite any inquiries related to delays.
🐱👤 Ninja tip: If you’re delivering from Ninja Van, you can get further information from our Customer Support Team at shippercare_my@ninjavan.co (for sellers) or support_my@ninjavan.co (for customers)
5. Consider reaching out on social media
Social media can be a powerful tool for communication. Hit their DMs with a polite message on the company’s social media page inquiring about your package. Be sure to include your tracking number for easy reference. A public inquiry on social media can sometimes prompt a quicker response. But remember, always be courteous and professional in your communication.
But at the end of the day, if you want a smooth parcel delivery, you need to…
Choose Reputable Sellers and Reliable Shipping Services
Opting for sellers known for their efficient packing and shipping practices can minimise potential delays. Similarly, researching reliable logistics companies with a good track record for on-time deliveries can give you peace of mind from the start. Aside from just delivery performance, you can also consider logistic companies in Malaysia that has:
- Good customer service
- Consistent positive reputation and reviews
- Range of delivery options
- Technology integration for tracking
- Competitive pricing
Remember, the ideal company might depend on your specific needs. Consider factors like the size and weight of your package, desired delivery speed, and budget when making your choice. So, good luck and may the patience be in your favour!
Oh btw, if you’re an online seller, you might not want to grab this 5 FREE* deliveries promo! Send anything, anywhere, hassle-free. Facts, no cap! Download the Ninja Biz app now to unlock the latest delivery discounts!
