{"id":4367,"date":"2022-03-18T09:00:00","date_gmt":"2022-03-18T01:00:00","guid":{"rendered":"https:\/\/blog.ninjavan.co\/en-ph\/?p=4367"},"modified":"2022-12-15T16:10:40","modified_gmt":"2022-12-15T08:10:40","slug":"weekly-business-brief-march-18-2022","status":"publish","type":"post","link":"https:\/\/blog.ninjavan.co\/en-ph\/weekly-business-brief-march-18-2022\/","title":{"rendered":"Weekly Business Brief: Ecommerce Customer Complaints Decline in 2021"},"content":{"rendered":"\n

It’s the end of the week, and we hope it’s been a profitable one. Here’s a roundup of important business and ecommerce news for you.<\/em><\/p>\n\n\n\n

Complaints against online sellers decline in 2021<\/h2>\n\n\n\n

COMPLAINTS against online businesses have declined after the easing of quarantine restrictions, which allowed sellers to normalize their operations, the Department of Trade and Industry (DTI) said.<\/p>\n\n\n\n

\u201cIn 2020, the online platforms couldn\u2019t deliver because of the lockdowns. They didn\u2019t have personnel going to work. The consumer complaints really rose in 2020. For 2021, the complaints declined. The online platforms were able to normalize operations, especially because we also considered, in DTI, that online platforms are also selling essential goods.\u201d Trade Undersecretary Ruth B. Castelo<\/strong> said.<\/p>\n\n\n\n

Read more on Business World Online<\/a><\/strong><\/p>\n\n\n\n

UnionBank urges MSMEs to digitalize<\/h2>\n\n\n\n

Businesses, notably micro, small and medium enterprises (MSMEs), must further digitalize operations and finance across entire supply chain ecosystems as the Philippine economy continues to open up, listed Union Bank of the Philippines (UnionBank) stressed.<\/p>\n\n\n\n

\"MSMEs
Image from Getty Images<\/a><\/em><\/figcaption><\/figure><\/div>\n\n\n\n

During a virtual press conference on Wednesday, Mon Duarte<\/strong>, UnionBank executive vice president and head of Transaction Banking and Platform Development, said traditional and manual financing processes that were once effective pre-pandemic are now posing challenges to businesses as they resume operations in the new normal.<\/p>\n\n\n\n

Read more on <\/strong>ManilaTimes<\/strong>.net<\/strong><\/a><\/p>\n\n\n\n

IT-BPM firms return to on-site work benefits MSMEs<\/h2>\n\n\n\n

The Department of Finance (DOF) said the return of information technology-business process management (IT-BPM) employees to on-site work would benefit local micro, small, and medium enterprises (MSMEs).<\/p>\n\n\n\n

\u201cThe employees\u2019 return to the office would provide more opportunities and pave the way for the recovery of local micro, small, and medium enterprises (MSMEs) that depend on IT-BPM employees for their livelihood,\u201d Finance Secretary Carlos Dominguez<\/strong> said.<\/p>\n\n\n\n

Read more on Manila Bulletin Online<\/a><\/strong><\/p>\n\n\n\n

SMEs hard-pressed to meet wage hike demands<\/h2>\n\n\n\n

Small and medium enterprises (SMEs) are expected to find it difficult to meet wage demands being made as prices rise, because they have yet to recover from the coronavirus disease 2019 (COVID-19) pandemic, a Palace adviser said.<\/p>\n\n\n\n

\"Philippine
Image from Getty Images<\/a><\/em><\/figcaption><\/figure><\/div>\n\n\n\n

Presidential Adviser for Entrepreneurship Jose Ma. A. Concepcion III<\/strong> said at a Laging Handa<\/em> briefing on Monday that small and medium businesses will be unable to raise wages to the extent being demanded by labor leaders.<\/p>\n\n\n\n

Read more on Business World Online<\/a><\/strong><\/p>\n\n\n\n

Pandemic boosts video consumption on mobile devices: Meta<\/h2>\n\n\n\n

More social media users shifted to watching videos on mobile devices during the pandemic, Meta Philippines Country Manager John Rubio<\/strong> said.<\/p>\n\n\n\n

There was also a “massive explosion” of people buying and selling things online, he said, adding that they have seen a large increase in online sales.<\/p>\n\n\n\n

Read more on\u00a0<\/strong>ABS-CBN News<\/strong> Online<\/strong><\/a><\/p>\n\n\n\n

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DIGeCONOMY Bootcamp Series 1: Build and Grow Your Business Online<\/h2>\n\n\n\n

Are you ready to grow your digital brand? It’s not very easy, we know. That’s why Ninja Van<\/a> created the DIGeCONOMY Bootcamp Series<\/strong>, to help SMEs build and grow their business amid the highly-competitive digital market.<\/p>\n\n\n\n

\"DIGeCONOMY<\/a><\/figure><\/div>\n\n\n\n

Our Bootcamp Series 1, which will happen on March 22, 2022<\/strong> at 4:30PM<\/strong>, will cover the following topics:<\/p>\n\n\n\n