{"id":6206,"date":"2024-03-15T13:03:18","date_gmt":"2024-03-15T05:03:18","guid":{"rendered":"https:\/\/blog.ninjavan.co\/en-my\/?p=6206"},"modified":"2024-03-19T16:48:08","modified_gmt":"2024-03-19T08:48:08","slug":"flooded-parcels-who-pays-when-disaster-strikes-your-delivery","status":"publish","type":"post","link":"https:\/\/blog.ninjavan.co\/en-my\/flooded-parcels-who-pays-when-disaster-strikes-your-delivery\/","title":{"rendered":"Flooded Parcels: Who Pays When Disaster Strikes Your Delivery"},"content":{"rendered":"\n

Order today, but never arrive! \ud83d\udc4a\ud83d\ude24<\/p>\n\n\n\n

We\u2019ve heard of stories on social media almost all the time. Ordered something online in Malaysia, only to have a flood roll through and rain on their parade (literally)? If this happens, who should be responsible when your package gets soaked or even swept away entirely? You might have not experienced this (or if you do, I\u2019m sorry \ud83e\udd7a), but this article will help you navigate the not-so-sunny world of flood-damaged deliveries.<\/p>\n\n\n\n

We’ll break down Malaysian law and how it interacts with those sometimes-confusing policies set by courier companies. By the end, you’ll be a flood-prepared pro, ready to tackle any delivery disaster! Let\u2019s get sailing!<\/p>\n\n\n\n

Who Bears the Cost? A Breakdown of Scenarios<\/h2>\n\n\n\n
\"Who<\/figure>\n\n\n\n

This section will break down the two most common flood-related delivery nightmares: damaged parcels and completely lost packages.<\/p>\n\n\n\n

\ud83c\udf0a Parcel damaged by floodwater<\/h3>\n\n\n\n

Figuring out who’s on the hook for a flood-damaged package can be a bit tricky. But, here’s the deal! While uncommon, some courier companies go the extra mile during floods. They might implement special protocols to keep deliveries safe in high-risk areas. Many courier companies also excel at keeping customers informed. During floods, they might send alerts about potential delays or offer alternative delivery options to keep your package safe.<\/p>\n\n\n\n

\ud83d\udea3\u200d\u2640\ufe0f Parcel lost due to flooding<\/h3>\n\n\n\n

A lost package due to floods is a major bummer. Here’s how things might shake out. For you (the Buyer), many courier companies prioritize tracking and recovery efforts, even during floods. Their advanced tracking systems can sometimes locate packages even in challenging situations. Some companies offer additional insurance options at checkout. If you’re worried about flood risks, consider this extra protection for peace of mind.<\/p>\n\n\n\n

For the Seller, partnering with reliable courier companies<\/a> with robust tracking and recovery systems can significantly benefit sellers during floods. Offering optional shipping insurance at checkout protects both you and the buyer in case of unforeseen circumstances.<\/p>\n\n\n\n

What to Do if Your Parcel is Flood-Damaged<\/h2>\n\n\n\n
\"What<\/figure>\n\n\n\n

Here’s a step-by-step guide to help you navigate the situation if your package gets caught in the downpour, and get things back on track.<\/p>\n\n\n\n

1. Reporting the damage to the courier company<\/h3>\n\n\n\n

Masa itu emas!<\/em> Most courier companies have a specific timeframe for reporting damaged packages, typically within a few days of receiving the delivery. Depending on the courier company, here’s a general how to\u2019s to get started quickly and efficiently:<\/p>\n\n\n\n