{"id":5535,"date":"2024-01-26T18:00:00","date_gmt":"2024-01-26T10:00:00","guid":{"rendered":"https:\/\/blog.ninjavan.co\/en-my\/?p=5535"},"modified":"2024-01-16T12:54:30","modified_gmt":"2024-01-16T04:54:30","slug":"good-product-packaging-all-you-need-to-know-before-shipping-your-product","status":"publish","type":"post","link":"https:\/\/blog.ninjavan.co\/en-my\/good-product-packaging-all-you-need-to-know-before-shipping-your-product\/","title":{"rendered":"Good Product Packaging: All You Need to Know Before Shipping Your Product"},"content":{"rendered":"\n

The e-commerce world in Malaysia is vast, exciting, and promising, especially when its annual revenue is projected to grow at a compound rate of 13.26%, reaching an estimated USD 14.40 billion by 2027<\/a>. Although the e-commerce sector is full of opportunities, diving into such competitive markets will require you to have more than just a good product or service.<\/p>\n\n\n\n

If you\u2019re a starting e-commerce business owner, understanding the shipping process is crucial. It may sound simple, but it\u2019s actually more complicated than you think. Why? That\u2019s because packaging isn’t merely wrapping up boxes and sending them to the post office. It’s about ensuring a smooth customer experience from start to finish, which can significantly impact your brand and business.<\/p>\n\n\n\n

While there are other nuances to running an online business<\/a>, this article will focus on the essentials of shipping for new e-commerce businesses. Without further ado, let\u2019s jump right into it!<\/p>\n\n\n\n

Product Packaging and Labelling Essentials<\/h2>\n\n\n\n

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First impressions matter, and in the world of e-commerce, that first impression is often your packaging.<\/p>\n\n\n\n

Quality first<\/strong><\/h3>\n\n\n\n

A damaged product can lead to an unsatisfied customer. Ensuring your products are protected using quality packaging materials and reducing the chance of any transit damage is of utmost importance. Depending on your product, you may need to think about the type of boxes and bubble wrap you use or even consider custom packaging solutions that are tailored to your needs.<\/p>\n\n\n\n

Label clearly<\/strong><\/h3>\n\n\n\n

Many starters aren\u2019t aware of the importance of shipping labels<\/a> and how inaccurate or unclear labels can delay deliveries and sometimes lead to lost packaging. By ensuring addresses are legible, complete, and accurately sourced from your customers\u2014and then clearly displayed on your packaging\u2014you can mitigate these problems, ensuring timely deliveries and enhancing customer satisfaction.<\/p>\n\n\n\n

Protip! <\/em><\/strong>With unpredictable weather in Malaysia, you can also laminate your shipping labels so that they stay protected.<\/p>\n\n\n\n

Eco tips! \u2013 <\/em>The ESG wave<\/strong><\/h3>\n\n\n\n

As environmental concerns intensify worldwide, choosing eco-friendly packaging aligned with ESG principles<\/a> \u2014 centred on environment, social, and governance\u2014can position your brand favourably.<\/p>\n\n\n\n

How to Ship Products to Customers For Small Business: Things to Consider<\/h2>\n\n\n\n

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Different products require different shipping methods. Understanding how to ship products to customers is a blend of art and science.<\/p>\n\n\n\n

Size it right<\/strong><\/h3>\n\n\n\n

Don\u2019t waste space or money. Choosing packaging that fits your product snugly, as overly large boxes can lead to increased shipping costs and potential product damage. <\/p>\n\n\n\n

Pro tips! <\/em><\/strong>Consider the size of items with bubble wrap when choosing the type of packaging.<\/p>\n\n\n\n

Weight matters<\/strong><\/h3>\n\n\n\n

There are many things to consider when choosing a courier service for your business<\/a>, as different carriers have different pricing models. Some might offer better rates for heavier packages, while others might be more affordable for lightweight items. But if you prefer an \u201cas long as your item fits, the weight doesn\u2019t matter\u201d package, you can always check out Ninja Packs!<\/a><\/p>\n\n\n\n

Building Trust With Your Customers One Update at a Time<\/h2>\n\n\n\n

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Delivering your products is only one step in the e-commerce journey. A business\u2019s communication strategy plays a vital role in customer retention. Excellence in post-shipping customer service is what differentiates thriving businesses from fleeting ventures.<\/p>\n\n\n\n

Dispatch updates<\/strong><\/h3>\n\n\n\n

As soon as a product is shipped, inform the customer and provide them with a tracking number (if available). This empowers them to track their package in real-time.<\/p>\n\n\n\n

Expected delivery alerts<\/strong><\/h3>\n\n\n\n

Sending reminders a day or two before the expected delivery can keep the anticipation alive and reduce the chances of missed deliveries. This can potentially avoid the inconvenience of the products being returned to you or being left at the courier\u2019s collection point for your customers.<\/p>\n\n\n\n

Handling delays<\/strong><\/h3>\n\n\n\n

In any business, sometimes things just don\u2019t always go as planned. Thus, in case of delays, do reach out to your customers proactively, apologise for the inconvenience and provide a new delivery estimate. It\u2019s better that they hear it from you first rather than discover the disappointment themselves.<\/p>\n\n\n\n

Additional tricks! <\/em><\/strong>It\u2019s important for you to incorporate feedback mechanisms as your customers\u2019 opinions often offer insights that no market research can. Treating feedback as a valuable resource is essential to propel your business to greater heights. <\/p>\n\n\n\n

These are some of the things you can do:<\/p>\n\n\n\n